Homefront Heroes, LLC values and respects the privacy of our visitors and customers. The purpose of this Privacy and Security Statement is to provide you with information about how Homefront Heroes collects, uses, and shares the information we collect from our visitors and customers. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions. All personal information (including name, physical address, and email information, etc.) is kept private and never sold.
About This Policy
This Privacy and Security Statement describes the privacy practices of Homefront Heroes, LLC. It applies to our interactions with our visitors and customers, including, but not limited to:
- Use of our website, including mobile website
- Visits to our office or attendance at any of our events
- Any communication via phone or email
- Social media interactions on our websites and/or other third party websites like Facebook, Pinterest, Google+, our Blog, and Instagram
- Viewing our emails
- Through our authorized service providers
Using Our Website
You can view all Homefront Heroes products without providing any personal information. You may also be able to set the security settings on your browser to prevent certain tracking and logging features. However, if you do that, the website may be less functional for you.
There are times when you may choose to give us personal information; examples include: you may make purchases and/or opt-in to receive Quarterly Newsletter emails from us. If you conduct transactions through our website, we will collect information about the transaction(s); we need certain information from you to register you, authenticate you, process your registration information and payments, and send your item(s) to you.
Information We Collect
We may collect the names and/or user names of our visitors and customers. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect any other information that you voluntarily provide.
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card. With your payment, we also collect information including your name and mailing and billing address.
We may collect information like your age or gender.
If you use our mobile websites or other smart device applications, we may collect location data obtained from your device. If you use our website, we may collect location data obtained from your IP address. For many devices, you can control how we use your device’s location information in the settings menu of your device or via device portals.
We may collect any of the information or content that you provide through our website or online forums. If you use our website, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We collect this information using the tracking tools described in the Our Tracking Techniques section at the bottom of this page. To control those tools, please read the Your Privacy Preferences and Our Tracking Techniques sections.
How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:
- During website registration
- In connection with an online purchase
- If you use an online forum, provide us with comments or reviews, or contact us via the "Contact" page.
- If you upload or share a photo, submit a request, submit information, or post other digital content through our website, blog, or via social media interactions on third party websites like Facebook or Instagram
- If you participate in a giveaway contest or promotion
- In connection with your interactions with us as a registered user of our website.
How We Use Information
We use the information we collect for our business purposes, including:
To Respond to Your Questions, Comments, and Requests
- Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt)
- Administering your participation in a giveaway contest or other promotion, or sending you prizes you might have won
- Responding to a product or service review
To Improve Our Products and Services
We may use your information to make website and/or product and service improvements.
To Look at Website Trends and Customer Interests
We might use your information to customize your experience with us.
For Security and Loss Prevention Purposes
We may use your information to protect our company, our customers, or our website. For example, we might use cameras in our office to track traffic, monitor our stock, or otherwise administer our loss prevention program.
For Our Marketing
If you voluntarily sign-up to receive our Quarterly Newsletter, you will receive email correspondence from us.
In certain circumstances, we may send you communications about special Homefront Heroes, LLC promotions or offers via email or other electronic channels, including ads on social media platforms.
We may also share information about offers from our Affiliates and other companies we think you might find interesting. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below.
You can unsubscribe from our email list at any time.
To Communicate with You About Your Account or an Order
For Employment Purposes
We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.
For Social Media
For Other Uses We May Disclose to You
We may also use personal information with your consent, and as otherwise permitted or required by law.
We may share your information for our business purposes and as legally required or permitted, including:
With Third Parties Who Perform Services on Our Behalf
We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. We might also share information with the vendors and manufacturers of our products and services to properly respond to your reviews and questions.
With Any Successor to All, or Part Of, Our Company
For example, if all or part of our business is sold we may sell or disclose our customer list in preparation for, or as part of, that transaction. But we don't plan on going anywhere for a long while....
To Comply with the Law
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
With Our Business Partners
For example, we might share information with one of our affiliates who is running a joint promotion with us, or who provides a product or service in partnership with us.
To Protect Us
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation.
At Your Direction
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Your Privacy Preferences
You can register or change your preferences to receive or not receive marketing communications from us by clicking "Unsubscribe" at the bottom of any emails/Newsletters, or by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes, like confirming or following up on an order, responding to "Contact" inquiries, or asking you to review a product you have ordered. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Registered website users can update their information at the "Your Account" section of our website. If you are not a registered website user, you can contact us by email.
Our Website and Children
Although we have products for children and minors, our website was not created for children. Should a child view our website, blog, or Social Media accounts, we are going to assume they did so with an adult's permission and supervision. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email us.
To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides.
When you place orders on our website, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our website from capturing and viewing your personal information.
While we use industry standard means to protect, both, our website and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
Our websites may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.
Our Tracking Techniques
Tracking Tools We Use
We may collect personal and other information about users over time when you use this website. We also have third parties that collect personal information this way. We, or our vendors, use several common online tracking tools to collect this information; these may include browser and flash cookies. We may also use web beacons and similar technologies. We, or third parties, may also collect or receive information from our device applications and others’ device applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:
- To track new visitors to our website
- To recognize returning customers
- To learn what site referred you to our website or device application
- To store your password, if you are registered on our website
- To personalize your experience on our website, device application and on third-party social networking websites, plug-ins and applications
- To collect and store geographic data determined by the IP address of your computer
- To optimize and tailor our websites and device applications
- To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on our website or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
- So we can better understand our audience, our customers, our website visitors and device application users, and their respective interests, including by learning about your online activities across devices
Controlling Our Tracking Tools
Controlling Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our website. If you configure to block or delete cookies, not all of the tracking that we have described in this policy will stop.
Our "Do Not Track" Policy
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.
We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads on our website, or ads shown on other companies' websites. These ads may be based on information collected by us or third parties. For example, information a third party collects when you register for a website, like your zip code. This might be used to target an ad for people in your area. These ads may also be based on your activities on our website or on third party websites.
To opt out of certain interest-based advertising associated with your use of device applications, you may be able to adjust your device settings, such as via the “Limit Ad Tracking” setting for iOS devices or the Android “Opt out of Ads Personalization” setting for Android devices. Please see the
support materials for your operating systems or devices for more information.
Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to, or instead of, the opt-out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.
"My Account" Registration and Use
"My Account" registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as: your name, address, phone number, email address, and a username and password that you select. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.
Contact Homefront Heroes, LLC
If you have additional questions, you can email us at Hello@HomefrontHeores.co.
You can write to us at:
Homefront Heroes, LLC
3377 Bethel Rd. SE, Ste. 107
Port Orchard, WA 98366-5608
Changes to This Privacy and Security Statement
Effective Date: June 1, 2019
Last Revision Date: June 30, 2019
From time to time we may change our privacy policies; please check our website periodically for updates.